Refund policy
You have 7 days to send your unwanted item(s) back to us from the date your parcel is delivered.
We are happy to exchange items for a different size, however we cannot exchange for a different style or colour.
If you require an exchange for a different style or colour, you will need to return the unwanted item for a refund and place a new order.
In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.
Your returned item(s) should be in their original, unworn condition.
Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.
Returning from outside the UK?
Customs declarations for all International (Including the EU) returns must be marked 'Returned goods. No commercial value' on your customs declaration.
Have you received my return?
Please allow up to 10 working days for return to be processed from the day we receive it. You will receive confirmation of your refund, exchange or store credit once your return has been processed. All refunds will be issued back to the same card/PayPal account the transaction was made from. Please allow up to 5 business days for the funds to appear in your account.
I am unable to obtain the original order details, can you help?
Not to worry, please reach out to our care team who will be happy to help!
Can I return Earrings/Pierced Jewellery?
We do not accept returns on any pierced jewellery due to hygiene reasons, regardless of whether the item has been removed from the packaging or not. The safety of our staff and customers is of paramount importance to us. We thank you for your understanding.